Are big bang OMS upgrades a thing of the past?

What are your options if you’re upgrading – or being forced to upgrade – your OMS? Historically, “big bang” upgrades have involved a long and disruptive change management process. As a result, many firms lag behind on upgrade cycles and accumulate technical debt.

Thomas Phipps of Cutter Associates offers an informed perspective on how the dreaded upgrade process is evolving.

Key takeaways: